Transperth services reach record high satisfaction

PIC: File

Transperth services have reached a record high satisfaction rate.

The annual Passenger Satisfaction Monitor surveyed regular public transport users and found 95 per cent of train passengers and 91 per cent of bus passengers were happy with their service. 

It was also found there was an additional 1.6 million boardings on Transperth services over the 2018/19 period. 

There were more than 4000 face-to-face interviews conducted, with the overall impression of Transperth increasing from 71 to 83 per cent among infrequent users. 

Transport Minister Rita Saffioti said she is looking forward to the "excellent system" continuing to improve.

"The results of this year's Passenger Satisfaction Monitor, along with the rise in patronage, show users are happy with the quality of public transport services," Minister Saffioti said. 

"Our network is considered the best in the nation by passengers."

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